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Commentary: Making Client Teams Work
The majority of large law firms in the United States have developed client team programs. But are they working? Not all firms have the culture, client base, commitment from management and compensation structure that are suited for client teams. For those firms, client teams can waste time, energy and money and can damage management's credibility. Jim Rishwain, chairman of Pillsbury Winthrop Shaw Pittman, explains what his firm has learned about improving client teams since establishing a program in 2000.